IT

The Rise of the Complex Workplace

It’s been twelve months since I managed to find that time for blogging spot in the work life balance venn diagram.  That point has arrived thanks in part to actually thinking about one thing for more that a couple of days, finding the time to do a little reading and spending a lot of time in airports and hotels.   The reading piece is mostly due to the airport and hotels bit of my recent life.   At times that is just the #lifeofanse, if only I hadn’t eaten steak every night!

At this moment I am on my way back from Citrix mForum in Sydney (see bottom of article for the presentation), going via Adelaide, before I finally get home.  At mForum I was given the chance to present on and demonstrate some business use cases for our technology.   The presentation wasn’t long and therefore I’d been asked to focus on just three topics.  But rather than just jumping into the use cases I wanted to set the scene, so spent a little time thinking about what’s driving change, how we are reacting and why change at all.

So Why Change?

As IT professionals I believe we have to change, the ground has shifted, devices like the iPad are only few years old but their impact has been significant.

Consumerisation has leaked into the workplace the same way the ocean washes over a sandcastle at the beach.  It can start as a trickle eating away at the walls of a lovingly created fort; it can be encouraged with a path to follow or arrives in an almighty rush.  The end result is the same, what you had has changed forever.

Gartner in a definition of Consumerisation states “… Consumerization can be embraced and it must be dealt with, but it cannot be stopped.” 

I’ll agree that it cannot be stopped, every workplace has its own examples but dealt with sounds a little too harsh to me and embraced a little too welcoming, maybe excepted?

Why do we have to except this change, the Economist has an interesting article on this topic and states: “The PC may have been personal; a smartphone or tablet, held in your hand rather than perched on your desk, is almost intimate, and you can take it almost anywhere.”

Dealing with intimacy in IT is nothing new.  Just try updating someone’s PC when they have their own desktop background and shortcuts to their favourite sites.  Miss them out of an update and you’ll be in trouble! Or just listen to people in the office talk about their computer “come on you stupid thing”, or “excellent job” you’ll hear.  I’ve even seen people pet them!

So the devices brought into our workplace, this unstoppable wave is more than handholding, pretty packaging or the ability to be mobile.  Although I’m sure all those factors play their part.

Anyone who has a tablet or phone these days has their own set of apps and data with them and for me it is this combination that drives this true demand for constant use and companionship.  It is this demand; device, apps and data, that is causing greatest disruption and therefore this is the true impact of consumerisation.

Each new factor (data, apps and device) is having a compound effect, therefore leading to greater and more unforeseen complexity.   The ocean has washed over the enterprise.

mForum Presentation